Terms & Conditions | Appliance Network - your 1-stop appliance store

TERMS AND CONDITIONS

 

 

About us

APPLIANCE NETWORK PROFILE

Connecting People, Connecting Products

 

Appliance Network is a leading virtual service provider within the appliance industry.  We benchmark to be the preferred specifications website to the industry, ensuring fast and effective results, saving the professional both time and money. 

 

Our website is a comprehensive specifications tool whereby the professionals are able to:

 

  • ·         Specify Products per product category

  • ·         Examine features and benefits

  • ·         Compare between leading brands

  • ·         Find product dimensions for ease of reference

  • ·         (Soon to be added) diagrams of the products

  • ·         High resolution pictures of the various products

  • ·         Online quotation and ordering facility

 

Appliance Network represents an extensive range of leading brands in South Africa. 

 

We work parallel with our suppliers to ensure that you receive the latest information on new products and technology.  Our brands include:

Bosch  *  Delonghi  *  Dolce Stil Novo  *  Elba  *  Elica  *  Faber  *  Falco  *  la Germania  *  Liebherr  *  Lofra  *  Siemens  *  Smeg  *  Tecnogas  *   Whirlpool  * Commercial appliances (on request)

                                

Appliance Network offers factory linked prices. 

 

We extend our services to include a national distribution service within a 3-10 working day period (depending where you are situated) from date of order and or payment permitting stock availability.

AT APPLIANCE NETWORK WE PRIDE OURSELVES ON BUILDING MEANINGFUL RELATIONSHIPS WITH OUR CUSTOMERS AS WELL AS BUSINESS PARTNERS AND CHALLENGE YOU TO BE A PART OF THE NETWORK. 

 

​​Use of site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.  This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.  'Deep-linking', 'embedding' or using analogous technology is strictly prohibited.  Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

​​​Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called 'Providers', assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.  The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages.  The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Our Rights

We reserve the right to :

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the Conditions have been changed.  If you do not agree to any change to the Conditions then you must immediately stop using the Website.

  3. We will use our reasonable endeavours to maintain the Website.  The Website is subject to change from time to time.  You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

 

​Privacy Policy

  • We are committed to protecting your privacy.  This privacy policy applies to all the web pages related to this website.

  • All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service.  The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service.  None of the information will be sold or made available to anyone.

  • The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet;  the date and time you access the Site;  the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site.  This information is used to help improve the Site, analyze trends, and administer the Site.

  • We may need to change this policy from time to time in order to address new issues and reflect changes on our site.  We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone.  Please refer back to this policy regularly.  If you have any questions or concerns about our privacy policy,  please send us an E-mail.

  • By using this website, you signify your acceptance of our Privacy Policy.  If you do not agree to this policy, please do not use this site.  Your continued use of this website following the posting of changes to these terms will mean that you accept those changes.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered.  Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.  Cookies can also help customize the Site for visitors.  Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.  Aggregate cookie and tracking information may be shared with third parties.

 

​​Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources.  You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or inconvenience caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

Product availability

Lead time is dependent on stock availability.  Should the Supplier have stock available, orders will be delivered by the Supplier within 5-10 working days provided payment is validated/received before 14h00.

Should the product not be in stock you will be advised of the ETA and the order will be placed on back-order.

Every effort is made to effect shipment of your order on time, however, unforeseen circumstances may cause delays.  Should we be faced with such an occurrence Appliance Network will contact you via email and provide a revised shipping schedule.

PS   ALL gas appliances need to be installed by a Certified Gas Installer who will issue you with a COC (Certificate of Compliance) certificate – this is requirement from the LPG Gas Association – it is also for insurance purposes – the COC certificate forms part of your warranty together with your invoice.  Should anything go wrong with the unit and a service call needs to be booked, the supplier, whether it is Smeg, Elba, Bosch or whoever, will require the COC certificate.  Should you not able to present the COC certificate your warranty will be declared nil and void.

​​Delivery Policy

  • Products are delivered from the Supplier via a reputable courier service provider.

  • When you click to make a purchase with us legal obligations arise and your rights to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions.  You must not make any purchase through this site unless you understand and agree all our terms and conditions.  Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.  If you have any queries please contact us before making any purchase for any service through this website..

  • Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left the premises of the Supplier.

  • Undelivered Packages

  • Occasionally packages are returned to us undelivered.  Should this event take place every attempt will be made to re-shipment.

​​Order Processing

Order processing will not begin until we receive a confirmed order and full payment.

​​Refunds / returns Policy

 

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee.  You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.  The goods must be returned to the Supplier involved undamaged in the original packaging within 7 calendar days.

Note : Appliance Network recommends that you use a reliable and reputable courier service for all returns as it offers shipment tracking through a 24 hour customer helpline.  Should you choose to use a courier that does not offer a tracking facility and the goods are lost then no refund will be considered.

Payment options accepted

Payment may be made via Visa and MasterCard through DPO Paygate  OR  direct EFT via RAVE by Flutterwave.

Card acquiring and security

Card transactions will be acquired for Appliance Network via DPO PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details separate from card details

 

Customer details will be stored by Appliance Network separately from card details which are entered by the client on PayGate's secure site.  For more detail on PayGate refer to www.paygate.co.za.

 

Merchant Outlet country and transaction currency

 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).

 

Responsibility

 

Appliance Network takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

 

This website is governed by the laws of South Africa and Appliance Network chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Direct Deposit ...

You may pay for your products through a direct deposit.  It's exactly the same as doing an EFT payment except you'll have to go into your bank and physically make your direct deposit there.  Please E-mail your deposit slip to us at sales@appliancenetwork.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

 

BANKING DETAILS  :     Bank  :  First National Bank

                                   Branch Code : 210-515

                                   Account Name : Appliance Network

                                   Account No. : 62439275860

                                   Account type  :  Cheque

Note : Please check stock availability before making a payment.

 

For more information about how to order, special order requirements and other payment options please contact our Sales Team at 042 293 3843 or 072 727 6137 or E-mail us at laura@appliancenetwork.co.za.

 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website.  We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited t, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

​​Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time.  Changes to these Terms and Conditions will become effective upon such changes being posted to this Website.  It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates.  The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Company information

This website is run by Appliance Network (sole trader) base in South Africa trading as Appliance Network and with VAT number 4530264227 and Laura Anna Dyssel as owner.

​​Consent

I understand that all the designs and trademarks are registered to the different manufacturers and hereby accept the terms and conditions.  I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof.  Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Appliance Network for any civil action or any legal action deemed necessary against me.

 

​​Contact details

27 Pittosporum Ave, Wavecrest, Jeffreys Bay, Eastern Cape, 6330

E.mail : sales@appliancenetwork.co.za   or   laura@appliancenetwork.co.za

Phone number  :  042 293 3843

Cell umber  :  072 727 6137

 
 
 
 
 
 
 
 
 
 
 
 

Contact Us

+27 (72) 727 6137 / +27 (42) 293 3843

Located in the Eastern Cape, South Africa

Delivery  :  anywhere in South Africa

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